Level 1 and 2 Helpdesk and Deskside Support | BiOS, LINC Media Inc.
BiOS, LINC Media Inc. has closed this job.
- Contract Type
- Full-time
- Salary
- Yearly 3M ~ 4.50M
- Hours
- Mon - Fri, 9am to 6pm
- Location
- Shinjuku-ku, Tokyo
- Qualifications
-
• 3+ years similar experience• Experience in maintenance and trouble shooting of PDA’s and smart phones (eg Blackberry, iPhone etc)• Excellent telephone manner and communication skills• A good understanding of the workings and process of a helpdesk operation• A positive outlook and a can do approach to user support• Native level Japanese and at least Daily Conversational English• Familiarity with installing, configuring and troubleshooting the following software: Imaging software (eg Symantec Ghost) Domain server management (DHCP/DNS/ActiveDirectory<UserID>) administrating backup system and monitoring File server access setting and management ( create folders and setting security access rights) Printer server management(printer driver installation) Windows 2000/2003 Server• Familiarity with the following is highly desirable: CA BrightStor Arcserve 11.5 English (Backup software) VERITAS Storage Exec 5.3 (folder size management tool) Oracle Application Server Portal 10g - Portal Builder (edit homepage tool) Cyboze DEDIE 6.1(Web application) Acronis True Image Acrobat Standard Remote Administrator MCP, Comptia A+ or similar qualification would be highly desirable
- Last Updated
- 2010-10-03
A new contract opening within the offices of a BiOS customer based in Bunkyo-ku, this is an excellent role to use your solid user support experience in an active, predominantly Japanese language environment. As well as standard desktop user calls you will also take calls from field sales staff on issues from Laptops to iPhones, and will have the support and escalation capacity of the internal Level 3 support function to aid or take any queries as necessary.
Responsibilities
• General Helpdesk Support for End Users. Main duties will be Desktop Support, including Windows, MS Office, Sharepoint, Printers, 3GCard, iPhone, Blackberrys, IE.
• Resolving calls from End users and escalating to the next support level where appropriate
• Provision of support onsite, or by phone, fax, email or face to face
• Proper logging of calls into the clients helpdesk tracking system
• Desk side assistance as required by the call Inventory management(PC, Printer, mobile phone, data card)
• Client PC installation and setting up
• Work involving creation of application documentation related to IT
• Office 2003 support ( especially outlook2003)
• Users request application form management
• Create usage reports for mobile, landline and printer
• AD Info and Distribution list creation, modification and maintenance
• Create user manual
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