Junior PC Technician / User Support | BiOS, LINC Media Inc.

BiOS, LINC Media Inc. has closed this job.

Contract Type
Contract
Salary
Yearly 3M ~ 3.50M
Hours
--
Location
Tokyo, Osaka, Okinawa
Qualifications
At least 2 years similar experience
MCP or similar qualification is desirable
Knowledge of standard MS applications and hardware
Excellent telephone manner and customer service skills
Professionalism in actions, demeanor and dress
Understanding of helpdesk operations
Minimum of (6) months employment experience supporting desktop equipment
Knowledge of various desktop devices such as PCs, workstations, printers etc;
Strong written & oral communication
Native level Japanese and Conversational English
Familiarity with ITIL framework
Last Updated
2010-11-02

We are looking for bilingual Helpdesk and Desktop Engineers to join our team working onsite for an American banking and finance client. Currently the team is carrying out multiple support functions to include: user support, troubleshooting, PC roll out and deployment and 1st level helpdesk incident resolution and escalation.

Responsibilities

• Resolving calls from End users and escalating to the next support level where appropriate
• Desktop assistance as required by the call
• Image Deployment on Desktop/Laptop Systems
• General application and device support when required
• Coordination of Multi-Vendor Hardware Break-fix for Warranty & non-Warranty items
• Basic asset management tracking and reporting
• Ad-hoc floating support duties as required
• Carries out upgrades, repairs and conversions to existing systems including replacement of component parts e.g. keyboards, monitors, disks etc.
• Diagnose hardware problems and provide support as appropriate, escalating more difficult or complex problems to the appropriate group
• Install, test and operate basic operating systems software (DOS, Windows) and standard applications;

Please apply through Atom Jobs to be considered for this position.

Company Overview

Company Name
BiOS, LINC Media Inc.
Year Founded
1996
No. of Employees
51-100
About Us

BiOS was formed in 1998 and has evolved into a premier IT solutions provider to a wide range of small and large foreign firms in Japan. We have developed strong partnerships with an increasing number of major Japanese and foreign firms while establishing a reputation for excellence with some of the world’s leading IT vendors.

Over the years BiOS has developed the benchmark for bilingual IT Solutions in Tokyo, built on the principle of providing honest and affordable services customized and tailored to our client’s needs.

We are always looking for bilingual IT professionals to join our onsite and internal teams. We pride ourselves in recruiting talented and ambitious engineers from all over the world.

Currently our teams include bilingual technical, sales and administration staff from more than 10 countries making BiOS a dynamic IT Team in Tokyo where intellect and creativity and a strong work ethic are all rewarded.

Start your future today with BiOS.

バイオスは1998年に創立され、日本における様々な規模の外資系企業へのITソリューション・プロバイダーの先駆けとして、ビジネスを展開して参りました。それ以来、世界的なITベンダー企業などと肩を並べて優良な評価を得るなかで、日系・外資系を問わず多くの企業との確固としたパートナーシップを築いております。

私共バイオスは、お客様のニーズに合うカスタマイズされたサービスを、誠実かつ低価格でお届けすることを理念として、東京のバイリンガルのIT ソリューションのベンチマークを築いて参りました。

バイオスでは、社内・社外のチームの一員として勤務を頂けるバイリンガルのITプロフェッショナルを常時募集しており、世界中から意欲的で才能溢れるエンジニアを採用しております。

現在私共のチームには、10ヶ国を超える国々から集まったバイリンガルのエンジニアや、セールス担当、事務スタッフなどがおり、東京のダイナミックなITチームとして知性や想像力を活かし、熱意を持って日々の業務に取り組んでおります。

Start your future today with BiOS.

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