Implementation Engineer | BiOS, LINC Media Inc.
BiOS, LINC Media Inc. has closed this job.
- Contract Type
- Full-time
- Salary
- Yearly 7.50M ~ 10M
- Hours
- 9am - 6pm
- Location
- Tokyo
- Qualifications
-
• Bachelor's Degree or equivalent required.• Current Cisco Certified (CCNA or equivalent) and Current Microsoft Certification (MCSE or equivalent) a requirement.• 5+ years of Microsoft server product experience with in depth knowledge of MS Server (2000/2003/2008), MS Exchange (5.5/2003/2007), MS Office Communications Server (2007 and 2007 R2), and MS SQL server (2003/2005).• Working knowledge of Active Directory Hierarchical Structures, Schemas, Trusts (within/external forests), Authentication Mechanisms, Zone Transfers, and Firewall Ports for A/D replication.• Working knowledge of Exchange Server Topologies, High Availability Configurations, Unified Messaging and Live Meeting Services.• Working knowledge of Office Communication Server Deployments, including SIP-PSTN Gateways, IP-PBXs and SIP Trunking Services, Microsoft Certificate Services, QoS, QoE, Federated Services, SIP Debugging, OCS Logging Tools, OCS Troubleshooting, and a thorough understanding of Dial Plans.• Working Knowledge of H.320, H.323 and SIP protocols.• Working Knowledge of TCP/IP networking, switches, Routers, Firewalls (NAT &• Must be highly organized, detail-oriented, motivated and be able to work with little supervision.• Bilingual in English (Business) & Japanese (Fluent).
- Last Updated
- 2010-08-04
Description:
A leading global Telecommunications company is seeking an Implementation Engineer to be a lead engineer for installing and supporting a full range of products and services. This person will work closely with the Technical Support Manager and Project Managers to see that client expectations are met.
Responsibilities:
• Interface with internal and external customers to resolve technical issues on all range of products and services via the phone or e-mail.
• Install and Support the complete Office Suite, in a Microsoft IT solution environment.
• Work in conjunction with manager to reach/exceed the client/customer service satisfaction goals of Global Services Teams.
• Gather problem descriptions, log files, configuration data, and analyze them in order to determine root cause of problems and finding solutions.
• Maintain accurate documentation of all actions required to resolve issues in the service ticket support database.
• Document known issues, and solutions in a technical bulletin or solutions database.
• Ability to multi-task between several customer situations at the same time.
• Travel (up to 20%) to customer sites when required to resolve technical issues.
• Work closely with Project Managers and Field resources to develop, design, and create SOW for technical deployments of products as a Solution.
• Participate in rotating on-call schedule to provide 7x24 supports to customers, as appropriate.
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