Network Engineer | BiOS, LINC Media Inc.
BiOS, LINC Media Inc. has closed this job.
- Contract Type
- Contract
- Salary
- Yearly 7M ~ 9M
- Hours
- 9am - 6pm
- Location
- Tokyo
- Qualifications
-
• At least three years experience in a customer facing technical support environment.• CCNA and MCSE certified or equivalent working experience• Demonstrably good understanding with firewalls, routed networks, video/audio across IP etc.• Experience with 24x7 technical support highly required• A background of handling customer problems in a professional manner, whether over the telephone or on site.• Excellent interpersonal and communication skills.• Good written skills, to include formal technical report writing.• The ability to work in a high pressure environment.• Fluent English (Japanese is not required but beneficial)
- Last Updated
- 2010-03-28
Summary
One of our global banking clients is looking for a Network Engineer to work on their small network team. You will be providing support in three key areas: Network Management, Monitoring Services and Remote Access/Onsite Support. This will be a contract position until the end of 2010. This position would give the right candidate an opportunity to work in and get firsthand experience in the banking sector.
Responsibilities
Network Management:
Enable or disable of switch ports as requested.
Inventory update
Registration or removal of network devices to/from NMS systems
Processing SRM ticket (patch requests, enable/disable of switch ports assignment of vlan to switch ports)
Creation and handling of GCM(Change Management) ticket
Apply configuration to network devices as instructed
Create and push firewall rules
Update of access-list on network devices and proxy servers
Drawing of network diagrams
Upgrade of software on network devices
Projects support (Drawing of diagram, preparation of network/firewall configurations)
Monitoring Service:
Monitoring of Network Management System (NMS) tools.
Level-1 user support by email and telephone (example: Status check of firewall configuration, server switch ports).
Creation and handling of (incident) ticket and publish incident reports by email.
On-call standby and 2nd-level support during off-business hours, weekends and national holidays.
On-call standby – Person in standby acts to fix network problem during the hours specified above. When there is a network change event, automated alerts will be forwarded to mobile of on-call standby person. Also the 24x7x365 Singapore Network Operation Center (NOC) will call the on-call person to notify the alerts.
If the problem is caused by hardware problem, the on-call standby is responsible for replacing the faulty hardware at the appropriate time.
When the problem is complicated and can’t be resolved or the next possible step is not clear, the issue is escalated to senior engineers who will assist with the resolution.
Average number of hardware failure is four per month in total, including both business and out of business hours.
Remote-Access and On-site support:
Connect network cables to network devices in the machine rooms.
Escort vendor engineers to the machine rooms.
Physical check of rack-mounted network hardware in the machine rooms.
Replacement of faulty network devices and modules.
(The above tasks will start after 6PM on weekdays. Average working hours will be 10-20 hours per month.)
Others:
Ad-hoc tasks per directions of the Senior Engineers.
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