Technical Analyst (Level 1.5 Deskside Support) | BiOS, LINC Media Inc.
BiOS, LINC Media Inc. has closed this job.
- Contract Type
- Contract
- Salary
- Monthly ¥350,000 ~ ¥400,000
- Hours
- Mon to Fri, 9am to 6pm
- Location
- Minato-Ku, Tokyo
- Qualifications
-
Strong communication skillsStrong problem solving skillsAn accomplished self starter - proactiveGood at learning new skills and technologiesStrong customer support skillsAbility to work independentlyExcellent English written and verbal communication skillsAbility to type 35+ wpm a plusStrong understanding of general IT security, safe computing, risk management conceptsComfortable working in high pressure environmentConfident and professional demeanor2+ years experience in an IT desk side support roleIT-related educational degree or equivalent experienceExperience with latest Windows operating system and/or demonstrated ability to learn quicklyExperience with Microsoft Office 2003/2007 including PowerPoint and OutlookExperience providing effective IT support to both local and remote usersExperience deploying end user systems using disk imaging technologiesExperience leading or participating in small to medium scale IT projectsMicrosoft Outlook experience in a Microsoft Exchange environmentIT hardware and warranty support management experienceFamiliarity with of information security best practicesBasic LAN/WAN troubleshooting skillsBasic network printing and print queue troubleshooting skillsExperience in a progressive organization with multi-location operations a plusExperience troubleshooting mobile messaging devices (Exchange ActiveSync, Windows Mobile, Blackberry, Nokia, iPhone, etc.) a plus
- Last Updated
- 2010-03-09
Job Description
Our customer, a Global management consulting firm is looking for a talented individual for a Desktop Engineer to deliver in-house level 1.5 technical support and asset management.
The successful applicant will be based in the Tokyo office and provide desk-side IT support (hardware, software telephony) support for a highly mobile management consultant workforce. The candidate will work closely with end users, office administrative staff, local and remote IT department peers and partner vendors, so strong communication skills are important. This position reports to the Regional IT Manager with day to day supervision coming from the Tokyo Technical Analyst Team Lead.
The Technical Analyst (TA) is responsible for responding to and resolving end-user support and problem related requests. In addition, the TA will occasionally support local and regional projects such as office relocations, network and physical infrastructure upgrades. TAs will also help with local problem resolution for any outages of onsite infrastructure.
Responsibilities
* Provide desk side support for onsite users and remote assistance via telephone and remote desktop tools.
* Escalate difficult cases to internal technical support functions, external Telco / ISP / equipment vendors, etc.
* Manage end user computing assets. Coordinate new IT asset purchasing and old IT asset disposal. Update asset status in equipment tracking database.
* Manage external service and procurement vendors.
* Log record of support activities in company troubleshooting ticketing system.
* Ensure the 24x7 availability of business critical systems and applications.
* Participate in regular regional conference calls. Please apply through Atom Jobs to be considered for this position.
