Senior Deskside Support Engineer | BiOS, LINC Media Inc.
BiOS, LINC Media Inc. has closed this job.
- Contract Type
- Contract
- Salary
- Yearly 6M ~ 8M
- Hours
- 9am - 6pm
- Location
- Bunkyo-ku, Tokyo
- Qualifications
-
• 4+ years similar experience• MCP, Comptia A+ or similar qualification would be highly desirable• Familiarity with installing, configuring and troubleshooting the following software: MS Office Applications Imaging software (e.g Symantec Ghost) Active Directory user/group management Exchange 2003/2007 management console• Experience with the following server level tasks File server access setting and management ( create folders and setting security access rights) Printer server management (printer driver installation) Domain User management (Active Directory users and groups)• Familiarity with the following is highly desirable: Active Directory Management Console Exchange 2007 Management Console (Optional) VNC LogMeIn Rescue (optional) Microsoft SharePoint SYMANTEC GHOST or Acronis True Image Acrobat Standard Remote Desktop Connection AS400 Client Connection Software/PC 5250 emulator• Experience in maintenance and trouble shooting of PDA’s and smart phones (eg Blackberry, iPhone etc)• Excellent telephone manner and communication skills• A good understanding of the workings and process of a helpdesk operation• A positive outlook and a can do approach to user support• Native level Japanese and at least Daily Conversational English
- Last Updated
- 2010-12-03
A new contract opening within the offices of a busy BiOS customer based in Bunkyo-ku, this is an excellent role to use your solid user support experience in an active, predominantly Japanese language environment. As well as standard desktop user calls you will also take calls from field sales staff on issues from Laptops to iPhones, and will have the support and escalation capacity of the internal Level 3 support function to aid or take any queries as necessary.
Responsibilities
• Resolving calls from End users and escalating to the next support level where appropriate
• Provision of support by phone, fax, email or face to face
• Proper logging of calls into the clients helpdesk tracking system
• Ad-hoc floating support duties as required
• Desk side assistance as required by the call Inventory management(PC, Printer, mobile phone, data card)
• Client PC installation and setting up
• Office 2003/2007 support ( especially outlook2003/2007)
• Users request application form management
• Create usage reports for mobile, landline and printer
• Request estimate sheet from some vendors
• Create user manuals
• General application and device support when required
Please apply through Atom Jobs to be considered for this position.
